What we do:
We bring companies and customers together
Customer Service
Outbound Calling
Inbound Servicing
Expivia has years of experience in handling all types of inbound campaigns. From Direct Mail, DRTV, web, click to chat to transfered calls we have the knowhow to make any inbound marketing campaign a success.
Expivia employs only US agents for 100% of our customer service work. We will raise your Customer Satisfaction and Net promoter scores while lowering your cost per call. Let us concentrate on your customers while you concentrate on your core business.
Our US only associates are professionals in the art of outbound calling. Whether you need welcome calls, payment reminders, customer rewards or upsells, Expivia's talented associates are ready to make your campaign a profitable success.
IVR/APP Self Service
Video Customer Service/WebRTC
Chat/Email
Many customers of today do not want to talk to an agent yet want help ASAP. Expivia can quickly employ chat and email capability to any website or custom APP allowing a cost effective channel for your customers or potential customer to have access to. Expivia can also help with any email marketing campaigns you may have.
Social CRM is now a must when it comes to dealing with customers. Expivia can monitor all social media channels allowing for an instant proactive response to any negative or positive post about your organization. From basic Social Media setup to full blown maintenance and monitoring, your company will always be out in front of any service or sales opportunity.
Many customers of today like the option of self service especially for smaller service issues. Expivia has the experience in designing basic IVR service plaforms to very robust banking systems.
Expivia aslo can help you design a service or sales APP for your customers smartphones and/or tablets. Putting together Expivia customer service along with self service platforms creates a dynamic service platform.
Social Media Monitoring
Expivia is one of the few centers that is working with one and two way video chat via WebRTC. We can instantly turn your website or APP into a one way or two way video conversation between your customer and our assoicates. This is where service is moving to. Let Expivia help you be out in front! Let us help you stand out!
"The customer experience is the next competitive battleground." Jerry Gregoire CIO Dell