Expivia Interaction Marketing Groups Mission
The mission of Expivia Interaction Marketing Group Inc. is to build strong and long term customer relationships for our clients while being an evangelist for their brand.
We build multi-channel trade routes to customer's allowing for true engagement on their terms.
Expivia enables customers of our clients to utilize a variety of options in communicating with them. These include voice, chat, social network channels, text/email messaging, web portals, webRTC video and self service models such at a Natural Speech IVR and APP development. While certain communication techniques have been enabled in the past, we will now provide callers with the ability to automatically choose their form of communication on any and all calls. This saves your organization the time and money that it would take to give your customers this same experience in-house.
But most importantly, by providing customers the ability to communicate interactively, comfortably and effectively, we can convert the customer’s experience into a profit center opportunity for our client.
Who we are
“You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management. - Howard Shultz
Ceo
Thomas Laird-
Determined Contact Center leader with over 19 years experience in growing trade routes to customers by having a complete understanding and vision of the technology and quality needed to lead a world class interaction center. Tom was the former VP of Call Center Operations for a 700 employee BPO contact center for over 13 years.
Thomas Laird's Linkedin Profile
Client Services
Joyce Covatto-
With over 30 years of experience in all facets of the the Contact Center industry, Joyce brings a wealth of experience to leading the Expivia Client Support and Business Development teams.
Joyce Covatto's Linkedin Profile
Technology
Brian Rasmussen-
As Head of Expivia's MIS area, Brian brings 20 plus years experience in database and web design. Mr. Rasmussen also is in charge of all of Expivia's CTI.
Sergio Marron-
Sergio heads up Expivia's Application Development team and works closely with clients on all integrations.
Sergio Marron's Linkedin Profile
Production
Peggy Briggs-
With over 25 years running large BPO Contact Centers, Peggy brings a wealth of skill to the over running of the Expivia Interaction Center floor.
Jacqueline Bates-
The Expivia Learning Center and QA depatments are lead by a 25 year veteran of the contact center outsourcing enviroment.
Jacqueline Bates Linkedin Profile
